Privacy Policy | AS Global Mart Secure Shopping Guide

This Privacy Policy describes how AS Global Mart collects, uses, and, under certain circumstances, shares your personal information. This Privacy Policy also outlines the measures we take to protect your personal information and explains your choices regarding the collection, use, and disclosure of your personal data.

By visiting or using our website the AS Global Mart, you agree to the practices described in this Privacy Policy. This Privacy Policy applies to all users of the Site and all products offered, including but not limited to Home Essentials, Hollowfibre Cotton, Crystals, Leather Bags, and Accessories.

This Privacy Policy applies only to information collected online through the Site and does not necessarily apply to information collected offline. We are not responsible for the content or privacy practices of any third-party websites that may be linked to or from our Site.

Information Collection and Use

1. Information Collection

We collect information from you in several ways to provide a seamless and secure shopping experience.

(a) Order Information

When you place an order on our Site, you may be required to provide personal information, including:

Full name
Billing and shipping address
Phone number
Email address
Payment details

Payment information is processed securely through third-party payment providers such as Shopify Payments, PayPal, Stripe, Apple Pay, or Google Pay. We do not store your full payment card details.

This information is used for billing, order fulfilment, delivery, customer support, and internal record-keeping. If there is an issue with your order, we may use this information to contact you.

(b) Account Registration

You may choose to create an account to streamline your shopping journey and maintain better control over your interactions on our website. Below is what you can do:

Save personal details for faster checkout
Track current and past orders
Manage saved items or wishlist

Account creation is optional, and guest checkout is available. You may update or delete your account information at any time by logging in or contacting us at +44 7562 292948.

(c) Email Communications

You may choose to share your email address to stay informed about updates, offers, and important information related to your shopping experience. Below is how your email may be used:

Receiving newsletters
Getting updates on new products or restocks
Accessing exclusive promotions and offers

If you choose to subscribe, we will use your email to send relevant communications. You can unsubscribe at any time using the link provided in emails.

(d) SMS / Text Messaging

You may choose to receive text messages to stay updated on important notifications and exclusive offers related to your orders and shopping activity. Below is what you may receive:

Order confirmations
Shipping updates
Promotional offers

Participation is voluntary. Standard messaging and data rates may apply. You may opt out at any time by replying “STOP.” We do not share your mobile information with third parties for marketing purposes.

(e) Cookies and Tracking Technologies

Like most e-commerce websites, we use cookies and similar technologies to enhance your experience.

(i) Cookies

Cookies are small data files stored on your device that help improve your browsing experience and ensure the website functions smoothly during your visit. Below is how cookies support your experience:

Recognise returning users
Maintain shopping cart functionality
Store user preferences

You can disable cookies in your browser settings, but this may affect certain features of the Site.

(ii) Web Beacons: Web beacons (or tracking pixels) help us understand how users interact with our Site, including page visits and engagement levels.

(iii) Third-Party Analytics and Advertising: We may use third-party tools such as Google Analytics and other advertising platforms to analyse traffic and deliver personalised ads. These tools may use cookies, but do not link collected data to your personal identity.

(f) Log Files

Our servers automatically gather technical information to help maintain and improve the performance, security, and overall experience of our website. Below is the type of information collected:

IP address
Browser type
Device information
Internet service provider
Date and time of visits

This data is used for analytics, system administration, and security purposes.

(g) Age Restrictions

We respect children's privacy. Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

(h) Product Reviews and User Content

You may submit product reviews or feedback. When doing so, we may collect your name and email for verification purposes. Any information you voluntarily share in reviews may be visible to other users.

(i) Wishlist and Saved Items

We may store information about products you save to your wishlist to enhance your shopping experience and notify you of availability or price changes.

(j) Customer Support & Contact Forms

When you contact us via forms, chat, or email, we collect the information you provide to respond to your inquiries and improve our services.

2. Information Use and Disclosure

(a) Internal Use

Process Orders Efficiently: We use your information to complete purchases accurately, confirm payment details, and ensure the timely delivery of all orders.
Provide Customer Support: Your data helps us respond quickly to inquiries, resolve issues, and enhance overall satisfaction with our service.
Improve Website Functionality: Collected information is used to optimise website performance, usability, and ensure a smooth, personalised shopping experience for you.
Conduct Internal Marketing: We analyse user behaviour to create relevant promotions, understand customer preferences, and improve targeted marketing campaigns effectively.
Personalise Product Recommendations: Your browsing and purchase history allow us to suggest products that match your interests and shopping habits accurately.

(b) Communication with You

You may opt out of marketing communications at any time, but essential transactional messages related to your orders cannot be unsubscribed from.

Order confirmations efficiently: We contact you to confirm your purchases, provide shipping updates, and ensure you are informed about your orders promptly.
Customer service support: Your information allows us to respond to inquiries, resolve issues, and assist with any questions regarding our products or services.
Promotions and newsletters: If you opt in, we send relevant offers, product updates, and special announcements to keep you informed and engaged.

(c) External Use

(i) Service providers assistance: We share information with trusted third parties to process payments, deliver orders, and support website operations securely.

Payment processing securely: Your payment details may be shared with financial institutions or payment gateways to complete transactions safely and efficiently.
Order delivery partners: We provide shipping companies with necessary details like your name, address, and contact information to ensure timely delivery.
Marketing and analytics: Selected providers may analyze site usage and customer behavior to improve marketing strategies and enhance your shopping experience.

These providers only access the data necessary to perform their assigned functions and maintain strict confidentiality.

(ii) Legal Obligations: We may disclose your information if required by law, legal processes, or to protect our rights and prevent fraud.

(iii) Business Transfers: In the event of a merger or sale, your information may be transferred as part of business assets.

(iv) Non-Personal Information: We may share aggregated, non-identifiable data for analytics or marketing purposes.

3. Data Retention

We retain your personal information only for as long as needed to provide services, fulfil orders, comply with laws, and enhance your experience. Below is how we handle different types of data:

Account data storage: We keep your account information until you choose to delete your account or request removal from our system.
Order data retention: Your order history and related details are stored for legal, tax, and customer support purposes as required by regulations.
Marketing data management: Information collected for newsletters or promotions is retained only until you unsubscribe or opt out of marketing communications.

4. Data Security

We implement robust security measures to protect your personal information and ensure safe online transactions while using our website. Below is how we secure your data:

SSL encryption protection: All sensitive data transmitted on our website, including payment information, is encrypted using industry-standard SSL technology.
Secure payment gateways: Transactions are processed through trusted providers, such as Shopify Payments and Stripe, to maintain the highest level of financial security.
Limited access control: Only authorised personnel with a specific need can access your personal information, ensure confidentiality and minimise the risk.

While we take all reasonable precautions to protect your data, no system can guarantee 100% complete security.

5. Targeted Advertising

We may use third-party advertising tools to deliver ads that are relevant to you based on your browsing activity and interactions on our website. These tools help us show personalised promotions and offers that match your interests.

You have control over your ad experience and can manage your preferences at any time through your browser settings or directly on the respective advertising platforms, such as Facebook, Google, or TikTok. This ensures you can opt out of personalised advertising if you choose.

6. Do Not Track

Our website does not currently respond to “Do Not Track” signals sent by your browser. While we respect your privacy preferences, this feature is not supported, and data collection practices will continue as described in this Privacy Policy.

7. Your Rights

You have specific rights regarding your personal information depending on your location, allowing you to control how your data is collected, used, and stored. Below is a summary of your rights:

Access Personal Data: You can request a copy of the personal information we hold about you at any time.
Correct or Update: You may ask us to correct or update inaccurate or incomplete information we have on file.
Request Deletion: You have the right to request that we delete your personal information where legally permissible.
Withdraw Consent: You can withdraw consent for data processing for non-essential purposes, such as marketing communications.

To exercise any of these rights, contact us at +44 7562 292948. We will respond promptly and assist you with your requests.

8. Opt-Out / Corrections

You can manage your communications and personal information to ensure your preferences are respected. Below is how you can act:

Unsubscribe from emails: Stop receiving marketing emails by clicking the “Unsubscribe” link at the bottom of any message.
Opt out of SMS messages: Reply “STOP” to any text message to discontinue SMS communications from us.
Request data updates: Contact us to correct, update, or delete any personal information we hold about you.
Contact for assistance: Reach out at contact us for support with any data or communication preferences.

We are committed to promptly honouring your requests and ensuring your preferences are respected.

9. Third-Party Links

Our website may contain links to external third-party websites for your convenience or additional services. Please note that we do not control these sites and are not responsible for their content, privacy practices, or how they collect, use, or share your personal information. Always review their policies.

10. Offline Data Collection

Information collected through offline interactions (such as phone or in-person communication) will be handled consistently with this Privacy Policy.

11. SMS Terms

We may collect personal information through offline interactions, such as phone calls, in-person visits, or events. Any information obtained this way is handled consistently with this Privacy Policy, ensuring it is used, stored, and protected with the same care as data collected online. You may opt out at any time by replying “STOP.”

12. Updates to This Policy

We may revise or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website features. Any updates will be posted on this page, ensuring you always have access to the most current information regarding how we collect, use, and protect your data.